Overview
Below are the most common questions travelers ask about bookings, payments, cancellations, and general travel support. These answers help you understand how our system works and how to prepare for a smooth travel experience.
If you have a question not covered here, our support team is always ready to assist.
Booking & Payments
1. How do I make a booking?
You can make a booking directly through our website by selecting your preferred travel service—flights, hotels, tours, car rentals, or holiday packages. Choose your dates, fill in traveler details, and complete payment. Your confirmation will be sent to your email once the booking is successful.
2. How do I receive my booking confirmation?
After successful payment, a confirmation email is sent instantly to your registered email address. It includes your booking reference, traveler details, and service information. Always check your spam folder if you do not see it in your inbox.
3. Can I modify my booking after payment?
Modifications depend on the rules of the airline, hotel, or service provider. Some bookings allow changes for a fee, while others may not permit any modifications. Contact our support team with your booking reference to check available options.
4. What payment methods are accepted?
We accept major credit cards, debit cards, mobile wallets, and online payment solutions. All transactions are processed through secure, encrypted payment gateways to protect your financial information.
5. Can I book for someone else?
Yes. You can book on behalf of another traveler as long as the traveler details match their passport or identification documents exactly.
6. Why is the price different from what I saw earlier?
Travel prices change based on availability, season, demand, and supplier updates. Prices are confirmed only after completing payment. We recommend booking early to secure the best rates.
7. Do children need separate tickets?
Yes. Infants, children, and adults have different ticket categories. Rules vary by airline and destination, so the correct age details must be entered during booking.
Cancellations & Refunds
8. How do I cancel a booking?
You can request a cancellation by contacting our support team. Cancellation eligibility depends on the supplier's policy. Some services are fully refundable, some are partially refundable, and some are strictly non-refundable.
9. When will I receive my refund?
Refund timelines vary depending on the supplier and payment method. Average timeframes include:
| Service Type | Estimated Processing Time |
|---|---|
| Flights | 7 – 30 business days |
| Hotels | 5 – 15 business days |
| Tours & Transfers | 5 – 15 business days |
| Holiday Packages | Varies by supplier |
You will be notified via email once your refund has been processed.
10. How do I know if my booking is refundable?
Refund rules are clearly displayed during the booking process. You can also contact our support team to verify the refund conditions of your specific ticket or hotel reservation.
Travel Documents & Insurance
11. Do I need a visa for international travel?
Visa requirements depend on your nationality and the destination you are visiting. Some countries offer visa-free entry or visa on arrival, while others require advance embassy approval. Always check entry rules before booking your ticket.
12. Can I get help with visa processing?
Yes. We assist with visa documentation, appointment scheduling, form filling, and travel guidance. Final visa approval remains at the discretion of the respective embassy or consulate.
13. Do I need travel insurance?
Travel insurance is highly recommended. It protects you from medical emergencies, cancellations, delays, lost baggage, and unexpected travel issues. Some destinations also require mandatory insurance for entry.
14. What documents do I need for international travel?
You typically need:
A valid passport (minimum six months validity)
Visa (if required)
Return or onward ticket
Accommodation confirmation
Travel insurance
Financial evidence
Requirements vary by country, so always confirm before traveling.
Travel Disruptions
15. How do I check flight status?
You can check your flight status directly on the airline's website or through your booking confirmation details. Status updates include delays, gate changes, and boarding announcements.
16. What should I do if my flight is delayed or canceled?
If your flight is delayed or canceled, the airline will provide updated instructions. You may be eligible for rebooking, compensation, or accommodation depending on the situation. Contact our support team for assistance and guidance.
17. What happens if my baggage is lost or delayed?
Report the issue to the airline's baggage desk immediately at the airport. You may receive compensation for essential items or assistance with tracking your luggage. Keep all receipts and reports for any claims.
18. How early should I arrive at the airport?
International flights: Arrive at least three hours before departure.
Domestic flights: Arrive at least two hours before departure.
This allows sufficient time for check-in, security screening, and boarding.
General Travel Support
19. How do I choose the best travel package?
Consider your destination, budget, number of travelers, travel dates, and the activities you want included. Our experienced team can help you select the package that best fits your needs and preferences.
20. Do you offer customer support during travel?
Yes. Our support team is available to assist with booking issues, delays, cancellations, and travel emergencies. You can reach us through email, phone, or live chat whenever you need help.
21. What if my question is not listed here?
If you have any question not covered in the list above, our support team is here to assist you. Reach out anytime for guidance about bookings, visas, travel plans, cancellations, and general assistance.
Need More Help?
We are committed to making your travel experience as smooth and enjoyable as possible.
📧 Email us – info@milgocrs.com
📞 Call us – +254753585556
💬 Chat with us – +254753585556
Your journey matters to us. Travel with confidence—travel with MilgoCRS
