Overview
This Refund Policy outlines how cancellations, changes, and refunds are handled for all travel services booked through MilgoCRS (accessible at www.milgocrs.com). All travel bookings are subject to the specific rules and policies of our suppliers—including airlines, hotels, tour operators, car rental providers, and other service partners.
By making a booking through our platform, you acknowledge and agree to the terms set forth below.
1. General Refund Rules
Refund eligibility depends entirely on the specific service and supplier booked.
Each supplier maintains its own cancellation and refund policy, which may vary by fare type, rate plan, or promotional offer.
Bookings may be fully refundable, partially refundable, or completely non-refundable.
Processing times vary based on supplier response times and the payment method used.
All refund requests must match the same customer details provided at the time of booking.
2. Flight Refunds
Flight refunds are governed exclusively by airline policies.
You may receive:
Full refund – for flexible or refundable fare types.
Partial refund – after applicable airline penalties and fees are deducted.
No refund – for promotional, discounted, or non-refundable fares.
Important conditions:
Refunds are only processed for unused tickets.
Airlines typically require 7 to 30 business days to process refunds, depending on the fare class and carrier.
Flight Changes or Rebooking
Date changes, name corrections, or ticket reissues may incur additional airline charges, which are the customer's responsibility.
3. Hotel Refunds
Hotel refunds depend on the specific property's cancellation policy, which is displayed at the time of booking.
You may receive:
Full refund – if cancellation occurs before the property's free cancellation deadline.
Partial refund – if the hotel applies a cancellation fee.
No refund – for non-refundable rates, no-shows, or early checkouts.
Refund timelines vary and are subject to the property's confirmation and processing schedule.
4. Tours & Activities Refunds
Tour and activity operators have their own cancellation windows and policies.
You may receive:
Full refund – if cancellation is made within the operator's permitted time frame.
Partial refund – if cancellation occurs close to the tour date and fees apply.
No refund – for last-minute cancellations or no-shows.
Note: If a tour is cancelled by the operator due to insufficient participants or other reasons, you are entitled to a full refund.
5. Car Rentals & Transfers Refunds
Refund amounts for car rentals and transfers are determined by the service provider.
You may receive:
Full refund – for cancellations made within the allowed period.
Partial refund – if the provider applies a cancellation or administrative fee.
No refund – for last-minute cancellations, customer delays, or failure to meet driver/documentation requirements.
6. Holiday Packages Refunds
Holiday packages include bundled services such as flights, hotels, and tours. Refunds for packages follow the strictest rule among the included components.
You may receive:
Partial refunds – depending on each component's individual policy.
No refund – for non-refundable package components.
Price differences may apply for date changes or amendments.
7. Service Fees
Platform service fees, handling charges, and payment gateway fees are generally non-refundable, unless the cancellation is initiated by the supplier.
If a supplier cancels a service entirely, you are eligible for a full refund of both the booking amount and any associated service fees.
8. Refund Processing Time
Refund processing involves multiple parties, including suppliers, payment gateways, and financial institutions. Typical timelines are as follows:
| Service Type | Estimated Processing Time |
|---|---|
| Flights | 7 – 30 business days |
| Hotels | 5 – 15 business days |
| Tours & Transfers | 5 – 15 business days |
| Holiday Packages | Varies by supplier |
Please note that payment gateways and banks may require additional time to reflect the refund in your account. You will be notified via email once your refund has been processed by MilgoCRS.
9. No Refund Situations
Refunds will not be provided in the following circumstances:
No-show – failure to use the booked service.
Incorrect information – providing inaccurate customer details at the time of booking.
Visa rejection or travel document issues.
Missed flights or tours due to personal delays or negligence.
Force majeure – where suppliers explicitly state non-refundable rules for extraordinary circumstances.
Violation of supplier terms and conditions.
10. Refund Request Procedure
To request a refund, please follow these steps:
Contact our support team with your booking reference number.
Provide service details and the reason for cancellation.
Our team will verify the applicable supplier rules and eligibility.
You will be informed of the refund amount and estimated timeline.
Refunds will be processed to the original payment method used at the time of booking.
Important: Submit all refund requests as early as possible to avoid cancellation penalties and maximize eligibility.
11. Policy Updates
MilgoCRS reserves the right to update or modify this Refund Policy at any time. Changes may arise due to supplier policy adjustments, legal requirements, or operational improvements. Any revisions will be published on this page, and the effective date will be updated accordingly.
We encourage you to review this policy periodically to stay informed.
Final Note
Every travel booking made through MilgoCRS is ultimately governed by the terms and conditions of the respective supplier—airlines, hotels, tour operators, and service providers. We always adhere to the official cancellation and refund rules provided by our partners.
Our commitment is to ensure a fair, transparent, and hassle-free process for every customer. If you have any questions or need assistance, our dedicated support team is here to help.
Trust MilgoCRS for clarity, fairness, and reliability in every journey.
